Terms of Business

Bright House Guttering and Roofing – Terms of Business for Services to Consumers These terms of
business apply to Services provided by Bright House Guttering and Roofing Ltd, UK registered company with
registered office at Unit 7A Bulrushes Farm, Coombe Hill Road, East Grinstead, RH19 4LZ (here in after,
Bright House Guttering and Roofing, We, Us,) and come into effect on the Effective Date and continue until
the completion of the Services and payment done in full by the Consumer.

1. Definitions
Effective Date Means the date on which this Agreement comes into force, being the date of the Bright House
Guttering and Roofing written confirmation of appointment to carry out the Services Customer/Client Means
the person (as a consumer or a business) entering into this Agreement as the recipient of the Services or on
behalf of the recipient of the Services (hereinafter Customer, You, Your)
The Service(s) Means the gutter cleaning, clearing, monitoring, painting, repairing, reporting and associated
activities provided by Bright House Guttering and Roofing at the nominated premises of the Customer
Service Date The date arranged with the Customer for Bright House Guttering and Roofing to perform the
Services, Technician Means the person(s) appointed by Bright House Guttering and Roofing to deliver the
Services, Service Fee/Cost The charge made by Bright House Guttering and Roofing for provision of the Services

2. The Base Service
Bright House Guttering and Roofing provides a service (the Service) to consumers at domestic premises and
businesses at business premises. The service will include clearing, cleaning, repairing of gutters and roof
elements and reporting on observations regarding the general serviceability of gutter systems or roof as
agreed when setting the appointment.

3. Booking the Service

3.1 Bookings are made by email at office@brighthousegutteringandroofing.co.uk, or by telephone to
the Bright House Guttering and Roofing Customer Service line on 0800 915 3205. 3.2 Bright House Guttering
and Roofing will provide the Customer with written confirmation (by email) of the appointment date, including
the proposed Service Fee, any special instructions. The link to our terms of business on our website is available
with notifications of your rights as a consumer. The date of this confirmation is the Effective Date of Your
agreement with Bright House Guttering and Roofing.

3.2 Requests to cancel the Service or to change the appointment must be made no later than 17.00hrs on the
day prior to the Service Date. Bright House Guttering and Roofing will use reasonable endeavours to meet an
alternate date but this will be subject to the availability of Bright House Guttering and Roofing to accommodate
the requested date.

3.3 Cancellation requests made later than 17.00hrs on the day prior to the Service Date will subject to a late
cancellation fee of 50% of the Service Fee.

4.  Occasionally Bright House Guttering and Roofing will use a network of local agents to provide the service.
In such cases an introduction is made and the local agent becomes the main contractor.
As such the consumer/business contract is between the customer and the contractor.

5. Customer Obligations

5.1 The Customer confirms that they are aged 18 years or over and are legally competent to enter into this
agreement be it on behalf of the property owner, business or otherwise.

5.2 The Customer agrees to provide safe entry to and around the property and safe access to all areas of
guttering to be cleaned or repaired, unless previously agreed otherwise via email/telephone with
Bright House Guttering and Roofing.

5.3 The Customer warrants that to the best of their knowledge the guttering system, other than requiring the
clearance of accumulated debris, is in a good state of repair and free from defects that may be prone to
damage from the cleaning process such as broken components and deteriorated fittings or fascia boards.

5.4 Where Services are performed under a discount for a group of Customers it is expressly understood that
each Customer in that group shall remain individually responsible under this Agreement in respect of their own
property and the work to be performed therein.

6. Service Fee and Payment

6.1 The Service Fee including any promotional discount will be advised in writing in accordance with clause 3.2.

6.2 The Service Fee will be held firm for the duration of this Agreement.

6.3 In the event that the Services cannot be completed due to the reasons stated in 4.3.1 or 4.3.2
Bright House Guttering and Roofing will use reasonable judgement to amend the Service Fee but retains the
right to apply the Service Fee in full if the conditions preventing completion present a delay to otherwise normal
progress.

6.4 On completion of the Service Bright House Guttering and Roofing will issue an invoice for the Services
Invoice is being sent to the Customer and payment is due either immediately by card payment via card machine
or made online via bank transfer or by cheque as agreed. Payments by cheque may be subject to a commission
charge of a maximum of £2.

6.5 Where Services are performed under a discount for a group of Customers Bright House Guttering and Roofing
shall issue a single invoice for the total of the group work to a party nominated in writing by the group.
The nominated party will thereafter be responsible to Bright House Guttering and Roofing for settlement of the invoice.

6.6 Bright House Guttering and Roofing reserves the right to charge interest on payments more than 14 days
overdue such interest to be calculated at a rate of 5% over the standard bank of England base rate. Compounded
monthly and backdated to the original invoice date.

7. Your Right to Cancel

7.1 In accordance with the UK Consumer Protection (Distance Selling) Regulations 2000 a private consumer has
the right to cancel this Agreement within a period of seven days from the booking date (the Right to Cancel
Period); such cancellation must be made in writing. In the event that you do cancel and have already made a
payment then any Fees paid will be returned to you within 30 days.

7.2 If at your sole option you request and accept a Service Date which falls before the end of the seven day
Right to Cancel Period then you will be deemed to have voluntarily accepted a Right to Cancel Period reduced
from seven days to the actual period between the Effective Date and the Service Date. In this event you still
retain the Right to Cancel up to 17.00hrs on the day prior to the Service Date as set out in clause 3.3.

8. Data Protection
Bright House Guttering and Roofing undertakes to comply with the provisions of the Data Protection Act
1998 and any related legislation in so far as they relate to the provisions and obligations of this Agreement.

9. Limitation of Liablility

9.1 Nothing in the Agreement shall exclude or limit the liability of Bright House Guttering and Roofing
for personal injury or death resulting from its negligence.

9.2 Subject to Clause 9.1 Bright House Guttering and Roofing shall not be liable to the Customer for any loss
not directly attributable to the performance or contemplated performance of this Agreement. In any case the
maximum aggregate liability of Bright House Guttering and Roofing for any cause whatsoever shall be limited
to the value of the Service Fee and subject to the Customer’s obligations in Clauses 5.2, 5.3 and 5.4 solely to the
direct cost of repair or reinstatement of damage caused directly by Bright House Guttering and Roofing.

9.3 Bright House Guttering and Roofing takes no  warranty on gutter clearing and repairs, unless stated otherwise
when Service is agreed on the Effective Date. In case of warranty validation Bright House Guttering and Roofing
is responsible to appear and correct any issues a maximum of once a year. Bright House Guttering and Roofing
takes 10 years warranty on completely new gutter, fascia and soffit installations. This warranty is only liable in case
the Customer orders a gutter viewing and/or clearing at least once a year, otherwise the warranty can not be
validated. All warranty covers that the materials used in the accepted quotation and the quality of the work
performed are professional, excellent and adequate. The warranty does not apply to possible leaking/soaking
problems or any damage caused by these.

10. Your Right as a Consumer
Nothing in this Agreement shall limit the statutory rights of the Customer as a consumer as set out in applicable
consumer protection legislation.

11. Force Majeure
Neither party shall be liable to the other for a delay or a failure to perform its obligations under this Agreement
resulting from war, armed conflict, civil disturbance, act of God, fire, explosion, accident, flood, industrial
dispute, or other cause beyond the reasonable control of the party concerned.

12. Severability
If any term of this Agreement is declared void or illegal, it shall be deleted and the remainder of this Agreement
shall continue in force, with the substitution of legal terms that approximate as closely as is legitimate to the
terms declared void or illegal.

13. Third Party Rights
A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties)
Act 1999 to enforce any of its terms.

14. Amendment
Bright House Guttering and Roofing reserves the right to amend this Agreement and any such amendments
will be advised to the Customer in writing prior to the commencement of the Services.

15. Governing Law
This Agreement and all matters relating to it shall in all respects be governed by and construed in accordance
with the laws of England and the Parties irrevocably agree that the English Courts have exclusive jurisdiction to
settle any dispute or claim arising out of or in connection with this Agreement.